If we built it wrong, we'll make it right.

Built right. Backed accordingly.

We guarantee our craftsmanship. All of our products are handcrafted to serve for years of honest use. We stand behind the quality of our workmanship with a Craftsmanship Guarantee. if a product fails because of a defect in craftsmanship, we will repair or replace it at our discretion. Just pay the shipping.

A Few Things to Know About Full Grain Leather

• Quality full grain leather will last a lifetime with proper care.

• We do not guarantee that leather will never scratch, stretch, scuff, or show the marks of a life well used. Those are signs of honest wear, not defects.

• Leather molds to your body over time. Belts won’t stay perfectly straight after wearing—that’s normal and part of the character.

• Real full grain leather bears the scars and the story of the animal. There can be small imperfections, color blemishes, color changes, and scratches - all part of the heritage and the story. If you are not happy with a scar on a belt or case, let us know and we will exchange it for you. Just pay the shipping.

• Leather changes color as it ages. This natural “patina” gives each item its own unique personality and is a sign of quality.

• Leather can scratch and dent with daily use. Certain leathers, like Horween’s Dublin, may even show scratches from the factory. That’s not a defect—it’s part of the authentic character of real, full grain leather. Our Heritage Latigo is the best choice for those that want a minimum of scratching and easy repair with a good leather conditioner.

What Is Not Covered

• Normal wear and tear as described above

• Misuse or abuse

• Neglect

• Accidents

• Alterations or modifications

• Improper care

• Exposure to excessive moisture, heat, or chemicals

• Use beyond the product's intended purpose

What Is Covered

• Stitching failures

• Buckle failures

• Rivet failures

• Chicago screw installation failures

• Snap or hardware failures

• Other defects directly related to workmanship

Repairs Beyond Warranty

Not every repair falls under warranty, but many products can be repaired and returned to service.

When practical, we offer paid repair services for damage resulting from normal wear, accidents, or other non-warranty situations.